We understand that your privacy is an important part of the trust you place in us and in all your interactions with the company and our associates. This Notice explains how we collect, use, disclose and otherwise process personal information in connection with our services. This Policy is the sole authorized statement of AXELLIANT LLC’s practices with respect to the online collection of personal information through the Site and the usage of such information. Any summaries of this Policy generated by third party software or otherwise shall have no legal effect, are in no way binding upon AXELLIANT LLC, shall not be relied upon in substitute of this Policy, and neither supersede or modify this Policy. (Last Updated Jan 10, 2020).
When we use the term “services”, we are referring to all the services that we offer on our own behalf, including our product offerings and the websites and mobile applications that post or link to this Notice. We are not referring to services that we provide solely on behalf of a third party, such as outsourced IT services we may provide to another company. Please refer to the privacy notice of the third party with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf.
SPECIAL NOTIFICATION FOR CALIFORNIA RESIDENTS
Individual customers who reside in California and have provided their Personal Information to AXELLIANT, LLC may request information about our disclosures of certain categories of Personal Information to third parties for third-party direct marketing purposes. Such requests may be directed to Marketing Management Department, 21250 Hawthorne Blvd, Suite 500, Torrance, CA 90503. Within thirty days of receiving such a request, we will provide a list of categories of our customer Personal Information that have been disclosed to third parties for direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. This type of request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the mailing address specified to this paragraph.
INFORMATION WE MAY COLLECT
The Axelliant LLC Services gather certain information automatically, some of which may be considered personal information under applicable law.
We may collect, among other things, the following types of information:
- Personal Name
- Address (including bill to and ship to address)
- Telephone number (Cell phone, Office/Work Number)
- Email address
- Fax number
- Professional information, such as employer or organizational affiliation for a customer or partner
- Payment or financial information for billing purposes
- Screen name (Any other Social Media related information)
- Screen sharing views, at the request of customers, for technical or other types of support
- Any data in any files uploaded, emailed or otherwise provided by customers for technical or other types of support
- Machine name, Browser type, Operating system type and version, web server type and version, php version, database type and version
- Unique IDs such as a cookie placed on a computer or mobile device, or device IDs
- IP address or MAC address, and information derived from an IP or MAC address, such as geographic location
- Browsing activities, cookies and similar data, and platform or mobile application use data
- Referring domain, destination domain and destination path
- Geolocational data, including latitudinal and longitudinal data
- User IDs and passwords for customers with accounts on the Axelliant LLC Servers
- Information about the performance, security, software configuration and availability of our software on your servers and network
- Website user statistics and website and portal use and viewing activity records
- Communication preferences
- Other similar information
- Company may deploy the use of 3rd Party analytics and tracking software
In addition, we may also collect information – including personal information, in the following situations:
REGISTRATION, PURCHASE AND USE OF AXELLIANT LLC’S SERVICES
Information such as name, email address, billing or shipping address, telephone number, company/organization, financial information (such as credit card number, verification code, expiration date), and other information, may be collected by Axelliant LLC with registration for, purchase of or use of the Axelliant LLC Services (for example, to sign-up for and log into the Axelliant LLC Websites/Portals), including for processing and shipping of orders. Customers may update their information by logging into their accounts. Information may also be collected to track license use.
Personal information such as name, email address, and other information, may be collected, when provided in any communications, whether via email, social media, telephone or otherwise.
Personal information may be collected by Axelliant LLC by our customer support, whether via screensharing, email, social media, telephone or otherwise.
SURVEYS AND RESEARCH
We may collect personal information from anyone participating in research, contests or surveys.
HOW WE USE THE PERSONAL INFORMATION WE COLLECT
Axelliant LLC may use the information, including personal information, collected in Axelliant LLC with the Axelliant LLC Services for the purpose of providing the Services to our customers, as well as for supporting our business functions, such as fraud prevention, marketing, analytics and legal functions and other legitimate purposes.
To the extent permitted by applicable law and, for customer data, as permitted by our customer agreements, we may use information collected in Axelliant LLC with our Services:
- To operate the Axelliant LLC Services and provide support.
- To fulfill customer requests, such as to create a Axelliant LLC Services account or complete customer purchases.
- To communicate with our customers; to inform customers and users of products, programs, services and promotions.
- To send customers information regarding the Axelliant LLC Services and issues specifically affecting Axelliant LLC Services.
- To respond to reviews, comments, or other feedback provided to us.
- To support and personalize our Services, websites, mobile services, and advertising.
- To protect the security and integrity of our Services, content, and our business.
- To provide support.
- For benchmarking, data analysis, audits, developing new products, enhancing the Axelliant LLC Services, facilitating product, software and applications development, improving our services, conducting research, analysis, studies or surveys, identifying usage trends, as well as for other analytics purposes.
- To meet our contractual requirements, to comply with applicable legal or regulatory requirements and our policies, and to protect against criminal activity, claims and other liabilities.
- For any other lawful purpose for which the information is provided.
To the extent permitted by applicable law, we may use, process, transfer, and store any data about individuals and customers or partners in an anonymous (or pseudonymous) and aggregated manner. We may combine personal information with other information, collected online and offline, including information from third party sources. We may also use information in other ways with consent or as permitted by applicable law. By using the Axelliant LLC Services, our customers agree that we are hereby licensed to collect, use, share and store anonymized (or pseudonymized) aggregated data collected through the Axelliant LLC Services for benchmarking, analytics, A/B testing, metrics, research, reporting, machine learning and other business purposes.
To the extent permitted by applicable law, we may collect data in an automated manner and make automated decisions, including using machine learning algorithms, about individual users of the Axelliant LLC Services in order to provide or optimize the Axelliant LLC Services offered and/or delivered, for security or analytics purposes, and for any other lawful purpose. To the extent permitted by applicable law, we may use automated decisions, for example, to display advertisements and offers based on the individual’s preferences.
When you make a purchase on our Site, we collect credit card information including card number, card type, cardholder name and billing address, and expiration date in order to bill you for purchases made through us. Please review our Credit Card Policy for additional information.
HOW WE SHARE OR DISCLOSE PERSONAL INFORMATION WE COLLECT
AXELLIANT LLC may disclose Personal Information to service providers, consultants, professional advisors and contractors who perform services on our behalf. At times, we may seek to validate the Personal Information we have collected via an audit by a third party designed to determine the accuracy of and/or to update information collected. We may also combine data that we collect online with data collected offline (such as through purchases made through one of our catalogs), or with data provided by other parties.
We reserve the right to release PI concerning any visitor when that visitor is believed by AXELLIANT LLC to be in violation of any published guidelines for the use of the Site or participates (or is suspected of participating) in any illegal or potentially illegal activity. We also reserve the right to disclose PI to comply with applicable law in response to civil subpoenas or discovery requests or when we believe in good faith that disclosure is required to protect the rights, property, safety or security of AXELLIANT LLC, our visitors or the public, or to respond to an emergency.
AXELLIANT LLC also may share Personal Information with third parties for marketing and other business of AXELLIANT LLC and our affiliates. For example, we may share Personal Information collected from our visitors and customers with our affiliated or related companies, including our parent company, affiliates, and subsidiaries, or our parent company’s other subsidiaries (collectively, our “affiliates”). We also may share Personal Information with unaffiliated third parties, such as our marketing or business partners. For purposes of this Policy, “unaffiliated third parties” are third party individuals or entities not affiliated with AXELLIANT LLC or our affiliates.
In the event that we sell or otherwise transfer to a third party assets related either (a) to the Site (b) to one or more of our businesses, divisions or affiliated companies, we reserve the right to also transfer any and all information (including any PI) associated with the Site and/or any business, division or affiliated company to such third party.
MARKETING COMMUNICATIONS: OPTING OUT
When you provide Personal Information to us, including when registering to receive email newsletters, catalog subscriptions or other information, or to make a purchase, AXELLIANT LLC provides you with the opportunity to opt- out of having your Personal Information used by us to send you advertising or promotional materials. Unless you have opted out of receiving such marketing materials we may use your Personal Information to send you via email, or postal mail advertisements concerning our products, services, special promotions, surveys or other opportunities from us that we think may be of interest to you. Such advertisements may also concern third party companies, products and services including companies in industries such as hardware and software, and other providers of the types of products that are sold or featured on the Site.
AXELLIANT LLC has partnered with unaffiliated third parties to offer our customers and Site visitors a variety of products and services. We may share Personal Information (such as physical mailing address – but not your email address) with our third -party marketing partners in order for them to offer you additional products and services that we believe may be of interest to you. Although we only work with third parties whom we believe to be reputable, our third- party marketing partners may have different privacy policies and practices than AXELLIANT LLC. We are not responsible for the privacy practices of our marketing partners or any other third parties.
Upon visiting our Site, we will assign you a unique ID in the form of a “cookie”. A cookie is a piece of information that our server places in your computer’s hard drive, which we may associate with your PI when you log on to the site. Cookies are used for such purposes as facilitating and personalizing your shopping and ordering experience, keeping track of your shopping basket during your visit, helping diagnose problems with our server and administering our Site. We may use the information collected through cookies for marketing purposes to inform you of special offers, better understand your needs or answer your questions. For more information about cookies please see our Cookie FAQ’s. NOTE: You can control how and whether cookies will be accepted by your web browser, and you may remove them from your computer at any time at your discretion. We recommend, however, that you accept and leave cookies on as they enable you to utilize some of our features or services. Blocking or rejecting our cookies will prevent you from adding items to your shopping cart, proceed to Checkout or use any service that require you to sign in.
- Strictly necessary cookies required for the operation of the Axelliant LLC Services. They include, for example, cookies that enable you to log into secure areas.
- Analytical/performance cookies that collect information about how you use the Axelliant LLC Services. They allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works. These cookies are sometimes placed by third party providers of web traffic analysis services.
- Functionality cookies that remember choices you make and recognize you when you return. This enables us to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies that collect information about your browsing habits such as the pages you have visited and the links you have followed. We use this information to make our website more relevant to your interests, and, if we enable advertising, to make advertising more relevant to you, as well as to limit the number of times you see an ad. These cookies are usually placed by third-party advertising networks. They remember the other websites that you visit, and this information is shared with third-party organizations, for example, advertisers.
Most internet browsers accept cookies by default. You can block cookies by activating the setting on your browser that allows you to reject all or some cookies. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the Axelliant LLC Services.
We may use third party analytics such as Google Analytics or similar analytics services. The analytics providers that administer these services may use technologies such as cookies and web beacons to, among other things, help us analyze how visitors use our websites.
Some of AXELLIANT LLC Web pages and HTML -formatted e-mail newsletters may use Web beacons to compile aggregate statistics about website usage. A Web beacon is an electronic image often called a single- pixel (1×1) or clear GIF, which is ordinarily not visible to the site visitor. Web beacons can recognize certain types of information on a visitor’s computer, such as visitor’s cookie number, time and date of page or image view and description of the page where the web beacon is placed. When used in an e-mail they can tell us whether an e-mail has been opened. NOTE: You may control whether your email client is allowed to download images and web beacons.
HOW WE PROTECT YOUR PERSONAL INFORMATION
To help protect the security of your Personal Information, AXELLIANT LLC seeks to use security technology and procedures, which are reviewed periodically. We use encryption technology and Secure Socket Layers (“SSL”) in all areas of the Site where your personal account information is required. This means that the PI you submit to us via our Site is encrypted by your computer and decrypted again on our side. If your browser does not support SSL, or if you are unable to establish a secure connection due to company firewall, please call us at (Phone Number) to place your order by phone.
In addition, your personal account information, and transaction history are kept behind a firewall. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting AXELLIANT LLC” section.
OTHER INFORMATION WE COLLECT
Information About Your Computer and Your Site Activities: When a visitor comes to our Site we collect and aggregate information about the visitor’s computer such as (IP address, operating systems and browser software), and click stream information (such as the address or “URL”) of the website that the visitor came from before visiting our Site, which pages of the Site were visited, the order in which they were visited and which hyperlinks were clicked for the purpose of assessing our Site traffic and the effectiveness of our Site content, as well as to help diagnose problems with our servers. This data allows us to improve the quality of your visit by streamlining your ability to navigate the Site and to develop featured programs and content that will be of interest to our customers and Site visitors. We do not track our Site visitors when they are on third-party websites.
Aggregated Information: AXELLIANT LLC may collect and aggregate demographic information about our Site visitors. For example, we may seek to aggregate information regarding the gender make-up, average age and range of income levels of Site visitors in order to better service our user community. We may use such information in its aggregated form without restriction.
Information About Corporate and Other Organizational Customers: We may collect information pertaining solely to corporations, government or educational entities, or other business or non-profit entities, such as, for example, a company’s address. We may use any such corporate information without restriction. In an effort to better support our customers by delivering more relevant marketing communications, AXELLIANT LLC will, on occasion, purchase third party information about businesses and other entities that are our customers. The company information we purchase may include number of employees or annual sales information or similar information to better serve our organizational customers.
To the extent permitted by applicable law, we may retain information for as long as is reasonably necessary to provide the Axelliant LLC Services or as needed for other lawful purposes. We may retain cached or archived copies of information. We may retain anonymized or pseudonymized, aggregated data indefinitely, to the extent permitted under applicable law. We may be required to retain some data for a longer period of time because of various laws and regulations or because of contractual obligations. We also will retain information as long as reasonably necessary to comply with our legal and contractual obligations, resolve disputes and enforce our agreements.
CHOICES AND OPT-OUT
To the extent required by applicable law, or in our discretion otherwise, we will allow customers and individuals to limit use of personal information. If at any time after providing us with your personal information such information changes or you change your mind about receiving information from us, you may request access to your data or that your data be changed.
If you no longer wish to receive our communications, you may opt-out of receiving them at any time by following the instructions included in each communication, by sending a blank email request to, or by mail at Axelliant LLC, 21250 Hawthorne Blvd, Suite 500, Torrance, CA 90503- Attn: Marketing Opt-out Please note: Even though you may choose to unsubscribe from our communications, for security reasons we will always attempt to send you transaction-related order, backorder and shipment confirmation emails concerning your purchase through our website.
When you use your mobile device to interact with us or use the Axelliant LLC Services, we may receive information about your mobile device, including a unique identifier for your device. We and our service providers and third parties we collaborate with, including ad networks, may use cross-device/cross-context tracking. For example, you might use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets), which can result in your having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.
THIRD PARTY SITES
To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of personal information, we employ procedural and technological measures that are reasonably designed to help safeguard the information we collect. Axelliant LLC may use encryption, secure socket layer, firewall, password protection and other physical security measures to help prevent unauthorized access to such. Axelliant LLC may also place internal restrictions on who in the company may access data to help prevent unauthorized access to such information.
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Therefore, despite our efforts, we cannot guarantee its absolute security. We do not warrant or represent that personal information about you will be protected against, loss, misuse, or alteration by third parties.
Where required under applicable law or by contract, we will notify the appropriate parties or individuals of any loss, misuse or alteration of personal information so that such parties or individuals can take the appropriate actions for the due protection of their rights. If such personal information is information of an Axelliant LLC customer, we will notify such customer and coordinate with them regarding any required notices to particular individuals.
ONLINE VS. OFFLINE PRACTICES
Please note that this Policy applies solely to our online information-gathering and dissemination practices in connection with the Site and does not apply to any of our practices conducted offline other than as expressly set forth in this Policy.
QUESTIONS, COMPLAINTS AND DISPUTES
AXELLIANT, LLC, Attn: Data and Information Security
21250 Hawthorne Blvd, Suite 500, Torrance, CA 90503
CLASS ACTION WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.