Axelliant X left

Lifecycle Services

Prioritize success throughout the customer lifecycle with aligned services, seamless adoption, and maximum value, supported by comprehensive approaches for every stage of your journey.

Axelliant X right

Maximizing Value Throughout the Customer Journey

Maximizing Value Throughout the Customer Journey

Transitioning to subscription-based products and the software-as-a-service (SaaS) model offers numerous benefits, including cost-effectiveness, faster implementation, scalability, and access to cutting-edge features. However, understanding how these models deliver the intended outcomes and utility can be challenging.

By partnering with Axelliant’s Customer Success Team, you can be confident in deriving tangible business value from your technology investment. Our team combines business and technical expertise to ensure that you achieve your desired outcomes, maximizing the value of your technological investments throughout your customer journey.

Lifecycle Services

Customer Challenges Overcome with Axelliant Solutions

Managing intricate IT infrastructures can be daunting. Axelliant simplifies this by offering customized solutions that streamline operations and enhance efficiency.

Ensuring data security and compliance is crucial. Axelliant provides robust security measures and compliance frameworks to protect your data.

Integrating legacy systems with modern technologies can be challenging. Axelliant offers seamless integration solutions to modernize your infrastructure.

Limited resources can hinder IT operations. Axelliant offers scalable solutions that adapt to your resource availability.

Outdated technology can impede growth. Axelliant provides modernization strategies to keep your technology current.

Inefficient processes can hamper productivity. Axelliant offers process optimization to streamline operations.

Advantages of Partnering with Axelliant

Expert Guidance

Expert Guidance

Access to a team of experienced professionals with in-depth expertise across various industries and technologies.

Tailored Solutions

Tailored Solutions

Customized solutions that align with your specific business needs and objectives.

Ongoing Support

Ongoing Support

Continuous support and maintenance to ensure your technology solutions perform optimally and drive business growth.

Innovation Partner

Innovation Partner

Axelliant serves as your innovation partner, introducing new technologies and strategies to keep you ahead of the curve.

Cost Optimization

Cost Optimization

Axelliant helps optimize costs by identifying areas for savings and implementing efficient solutions.

Strategic Planning

Strategic Planning

Axelliant assists in strategic planning, aligning your IT investments with your business goals.

Maximize Your Potential
Axelliant's Customer Success Framework

At Axelliant, our Customer Success Manager (CSM) is dedicated to empowering you with the tools and support necessary to reach your goals and unlock the full potential of our software. This is achieved through

  • Crafting tailored Customer Success Plans to enhance adoption and optimize software utilization
  • Aligning software usage with your specific business processes
  • Establishing key performance indicators (KPIs) to track progress towards your business objectives.
  • Throughout our partnership, Axelliant’s Customer Success Team remains engaged with your organization, providing regular touch points to ensure your success.
Axelliant's Customer Success Framework

      ADOPT

  • Develop a customer success and adoption plan.
  • Validate expectations and KPIs.
  • Deploy and activate solutions& enable capabilities.
  • Ensure customer readiness through training.
  • Monitor consumption
  • Ensure value realisation and business outcome
    attainment.
  • Identify manage and resolve adoption barriers.
  • Conduct quarterly business reviews (QBRS).

      EXPAND

  • Create a process to identify and nurture expand opportunities.
  • Ensure the business model rewards driving expand sales.
  • Utilize a platform that tracks opportunities to closure.
  • Ensure solution optimization.
  • Uncover additional use cases.

      RENEW

  • Utlize metrics and KPIs to continuously communicate customer value and impact.
  • Extend business relationship with contractual agreement.
  • Request customer advocacy.
  • Continuously realign business case to current customer requirements
  • Offer asset management services

      PURCHASE

  • Define customer business requirements and desired outcomes.
  • Identify user personas and prioritized use cases.
  • Assess the current state and baseline performance.
  • Perform Assessments, workshops, POCs, demos.
    Position the Vague and set expectations to ensure customer success throughout the customer
  • Efecycle.
  • Initiate a holistic solution sale.