We Align IT
At Axelliant, we visualize our customer lifecycle by seeing the experience from the customer’s point of view. We consider our Lifecycle and Customer Success practice a key differentiator that makes Axelliant the best choice for our customers. Our Lifecycle and Customer Success practice is critical to ensure that we are engaging throughout the customer lifecycle starting from the discovery stage to the renewal stage. Our approach is to lead by focusing on achieving our customers’ expected business outcomes. Throughout this process we identify gaps, overcome potential barriers to success, and drive adoption. This approach, combined with our expanded Professional Services, Managed IT Services, and Maintenance Services offerings, allows us to support our customers throughout each stage in their journey.
The shift to subscription-based products and software-as-a-service (SaaS) model can provide compelling advantages for many organizations, such as lower initial costs, reduced time to benefit, scalability and integration, and access to latest features. However, you may not know how the deployment, adoption, and follow on use of these new models deliver the agreed upon outcome and the utility you expect from them.
When you partner with Axelliant’s Customer Success Team, you can be certain that you extract tangible business value from your investment in technology. We employ business and technical acumen to ensure that our customers attain their desired business outcomes, realizing the full value of technological investments throughout the lifecycle of the customer journey.
CUSTOMER SUCCESS FRAMEWORK
At Axelliant, the Customer Success Manager (CSM) ensures that you are receiving the tools and support needed to achieve your goals and drive value realization by:
- Creating unique Customer Success Plans for expanding adoption and maximizing the utilization of software entitlements
- Aligning software and consumption with business processes
- Identifying KPIs that measure achievement of business outcomes
Throughout the engagement lifecycle, Axelliant’s Customer Success Team works with your organization at regular touch points.