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E-Commerce with Dynamics 365

Transforming E-Commerce with Dynamics 365 & Custom Fulfillment Solutions by Axelliant

Executive Summary

Axelliant helped an entertainment company revamp its e-commerce platform using Microsoft Dynamics 365 Commerce. The custom solution improved the user experience for an older customer base, automated fulfillment processes, and integrated systems to enhance operational efficiency.

Challenges

The company faced several issues with its old system, including a slow user interface and limited shipping options. Manual fulfillment processes and disconnected systems caused inefficiencies, which impacted customer satisfaction and operational efficiency. 

  • Slow and confusing user experience on the platform. 
  • Limited delivery options led to cart abandonment. 
  • Inefficient manual fulfillment of various product sizes and weights. 
  • Disconnected POS and e-commerce systems caused inventory discrepancies. 

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